Shipping and delivery policy

Delivery and Shipping:

To which regions does Tree Optix deliver its products and services?

To all cities of the Kingdom of Saudi Arabia, and countries of the world, except for areas that shipping companies cannot deliver to, and to serve you as required, please make sure to write the full shipping address.

How long does it take for an order to reach me?

The application is processed within a maximum period of three days, with the exception of Friday.

After that, it is delivered to the shipping company and sorted on the cities, and then the expected delivery period is calculated as shown to you on the payment page.

How long does it take to receive the request?

Delivery within the Kingdom of Saudi Arabia takes from 3 to 15 working days, and to the rest of the world from 5 to 21 working days.

The order may need 3-10 additional days if the frame is with medical lenses or medical contact lenses with special specifications or not available to us, in order to manufacture and install lenses according to the prescription.

Can I change the delivery location after ordering?

You can email us at with the order number and the new address.

If your order is on its way to you and you have received the order tracking number, you can contact the delivery company directly and modify the address.

I have waited more than the stated period for my order, what can I do?

You can track your order via the tracking link that is sent to your mobile phone. If the order is with the delivery company, you can contact them directly.

We wish you a pleasant shopping,

Last update on: 01/11/2020

Sarah Abduallh 1 month ago
انا طلبت وارسلت قياس النظر بس ماكان في الطلب خيار طلب الاطار مع عدسات طبيه كيف اتأكد انها بتكون مع عدسات طبيه و بنفس القياسات ؟
Tree Optics 1 month ago
عزيزتنا ساره سيتم التواصل معك من قبل فريق المبيعات.